Please follow all the instructions on how to clean your lenses before using them.
1. Standard contact lenses
We will exchange your lenses within 14 days.We cannot replace your lenses or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted with your Eye Care Specialist. We can only accept returns if the lenses are found to be factory defective.
You are responsible for the shipping and shipping costs back to us. Please keep a "proof of postage" when returning goods.
2. Defective Lenses
If you receive defective lenses, we will exchange them FREE OF CHARGE. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription.
Please note that the defective lenses will have to be returned before we can exchange them. WE examine each lens and check it for protein deposits which indicate the lens was used. If there is a scratch or tear on the lens and/or it was used, the Manufacturer might not replace the lens.
You are requested to inspect the lens before wearing it as advised in the instruction leaflet sent with your order.
When the lens manufacturer agrees that the lenses are defective, replacement lenses will be sent to you at no cost